FAQs

When will I receive delivery?

If we receive your order before 2pm Monday to Friday, except bank holidays, your order will be dispatched the same day by Royal Mail 24. Please note that Royal Mail 24 is not a next day guaranteed service. Most orders are received within 2 to 4 working days.

Are there additional laboratory fees?

No. The test is self-contained giving you a result at home in just over 10 minutes. As the test is performed at home, there is no need to return a blood sample, and no laboratory fees.

Is the test reliable?

Providing you have followed the instructions as intended, then your test result will give a reliable indication of the presence of anti-Borrelia IgM antibodies in your blood. Nevertheless, although the tests are accurate for detecting the specific antibodies, a test for Borrellia antibodies by itself is for screening purposes only and is not a diagnosis of Lyme disease. There are limitations of anti-Borrelia IgM antibody screening for Lyme disease.

Possible reasons for false positive results may include:

  • Testing after a recent, successfully treated Lyme disease infection may detect residual antibodies in the blood
  • Cross-reaction of other antibodies in your blood with Borrelia bacterial proteins

Possible reasons for a false negative result may include:

  • You may not have developed anti-Borrelia antibodies or you have tested too early or too late following a tick bite
  • Antibiotics may reduce the levels of antibodies
  • You may have not added enough blood to the test or the blood sample has clotted
  • You may have misinterpreted the instructions

Invalid results:

We have been providing self-testing kits for over 20 years, and we know that the most common reason for an invalid result is misinterpretation of the instructions, such as:

  • The test cassette may have got wet
  • The test cassette was moved or tilted after adding the diluent
  • The test was not at room temperature before use
  • You may have added too little or too much blood or diluent to the test cassette
  • The diluent or blood sample was added to the wrong area of the test cassette

In the unlikely event that you get an invalid result, please contact us as soon as possible for help.

Whether you get a positive or a negative result, always speak with your doctor if you have symptoms of concern or are anxious about your health.

Do you provide medical advice?

No, but follow-up information is provided in the instruction leaflet with your test kit.

Are your tests regulated in the UK?

Yes. All our tests comply with the current regulations for self-testing in the UK, which is the In vitro Diagnostics Directive (IVDD). Each test is CE certified specifically for self-testing and registered with MHRA in the UK.

How do I contact test2check?

You can easily contact us through our contact form. If you contact us before 3pm on a working day we will reply to you usually within 1 hour on the same day. If you contact after 3pm or on a weekend, we will reply the next working day.